In our business known as "SUPERPOBYT" or "SUPERPOBYT TRAVEL" we have prepared the following conditions as additional supplementary information on the protection of personal data in accordance with the duties and obligations which are relevant to the protection of the good morals of our business which is linked to separate independent business entity such as company UNISOL SLOVAKIA s.r.o. and company call DEMDERAW PRO LTD.

The following part of the conditions contains a contextual part that discloses information and establishes the protection procedures for data, statements, collection, and dissemination of information about our company, where each independent business entity acts individually with the same general terms. All other business policies, information or data published for the public are strictly part of the valid business cover and apply to them both equally.

Using documents, information, data, images and pages that belong to our brand name know as "SUPERPOBYT" or "SUPERPOBYT TRAVEL" are the services provided and related to them is considered as acceptance of the contract and will be subject to registration as well with the user. At the same time, you also consent to the following principles on the protection of personal data but also with respect to all our business policies where you accept this act in every way, and you will not misconduct data or mislead this information for your benefit which is relevant to travel and tourism.

If you do not consent to these principles, you are not authorized to use verbal expressions, names, business entity or other expressions that could be inappropriate, disrespectful, harmful, damaging to credit to our business or could be also manipulating information content for our brand known as "SUPERPOBYT" or "SUPERPOBYT Travel" or would give rise to a dispute for companies which provide support to our project development growth from all legal aspect are recognize as "UNISOL SLOVAKIA s.r.o.", "DEMDERAW PRO LTD" or otherwise be related to them including majesty service.

By using the services or trademarks which are part of the company UNISOL SLOVAKIA s.r.o. or DEMDERAW PRO LTD you must consent or accept the User Agreement and also agree to this Privacy Policy. If you do not agree to this Privacy Policy, you must not use the services or trademarks which are associated with the company UNISOL SLOVAKIA s.r.o. or DEMDERAW PRO LTD. The terms "We", "Us", "Our", "UNISOL SLOVAKIA", "DEMDERAW PRO", "SUPERPOBYT" or "SUPERPOBYT TRAVEL" which also include our genuine and unique organization called "U FOUNDER" and approved affiliates partners link to them for better recognition at the public market.

1. Payment And Cancelation

A deposit is required at the time a reservation is made to secure your booking. Please note that all deposits are non-refundable and non-transferable. This policy ensures that we can maintain our commitment to all guests. Each reservation, unless explicitly stated otherwise, will necessitate a deposit. The required deposit amount will be clearly outlined at the time of booking, and we will also provide detailed information regarding any available monthly payment plans to facilitate your financial planning. It is important to read through the reservation terms carefully to understand your commitments fully.

We reserve the right to cancel your booking if full payment is not received by the specified deadline. To ensure a smooth reservation process, please be aware that once a reservation has been made, cancellations can only be accepted in writing. To submit a cancellation request, please email us at cancelation@superpobyt.eu or cancelation@superpobyt.co.uk or cancelation@superpobyt.sk

Your cancellation email must include the following information for processing:

• a) Your first and last name;
• b) Contact information, including your preferred email address and phone number;
• c) Mobile telephone number;
• d) Physical address;
• e) Details of your travel purchase or the identification number associated with your services, if applicable;
• f) The date of travel for your reservation;
• g) Proof of payment, such as payment confirmation or transaction details;
• h) Invoices related to the booking;

Providing this information will help us expedite the cancellation process and address your request efficiently. Thank you for your understanding.

Modifications to an existing reservation, irrespective of the underlying reason for the change, will incur a fee per person. Additionally, any adjustments may be subject to extra charges imposed by the relevant suppliers or vendors associated with the tour or travel service provider. These fees will be communicated upon request for the changes.

This policy encompasses name changes and may lead to a modification of any services initially included in your reservation, potentially resulting in both removals and additions. It is important to note that these changes may also incur various transactional fees, which will be detailed at the time of the request. We recommend carefully reviewing the terms of your reservation and contacting us for any clarification on the changes to ensure a smooth process.

To engage in our services, it is essential that you fully understand and consent to our pricing and fee policy, which outlines the requirements pertaining to deposits and payment obligations. Additionally, you must accept and adhere to our general terms and conditions. These terms encompass our privacy policy and data regulation protocols, which are detailed in each relevant document, including any associated attachments.

It is crucial that you review all documentation thoroughly, as any infraction on your part will be deemed a breach of policy. Consequently, such a breach may result in the forfeiture of any payments made. We encourage open communication regarding any questions or concerns you may have about these policies to ensure a smooth and mutual understanding.

2. Cancelation Request Sent By Customer

If you or any member of your travel party finds it necessary to cancel your selected holiday after it has been officially confirmed, it is crucial that the party leader promptly informs us in writing. You can do this by sending an email to superpobyt@superpobyt.co.uk or superpobyt@superpobyt.eu or superpobyt@superpobyt.sk. Please note that your cancellation notice will only be considered valid when it is received in writing at our designated office location.

Since we incur various costs from the moment your booking is confirmed, cancellation will result in certain charges, which will be applied according to our policy. These cancellation fees are expressed as a percentage of the total cost attributable to the individual cancelling, excluding any insurance premiums, modification fees, or additional services referred to as "adding extras" that have already been paid or are pending payment.

It's important to understand that insurance premiums, any modification charges, and any costs related to "adding extras" are non-refundable, even in the event of cancellation by the individual to whom these charges pertain. We recommend reviewing your booking details and insurance options thoroughly to ascertain the best approach regarding potential cancellations.

Based on the circumstances surrounding your cancellation, it may be possible for you to recover certain cancellation fees as outlined in your insurance policy. In order to initiate a claim, you will need to reach out directly to the relevant insurance provider.

It’s important to note that if the cancellation results in a decrease in the total number of full-paying participants below the original count used to calculate the pricing, available complimentary places, or any special discounts that were applied to your booking we will need to reassess these key elements. Consequently, a revised invoice reflecting any adjustments will be issued to you, ensuring that all costs are accurately updated based on the new participant count.

3. Cancelation Request Sent By Service Provider

We undertake the meticulous planning of our holiday offerings several months in advance to ensure a seamless experience for our customers.

However, there may be instances where we need to adjust or rectify errors on our website and other relevant details, both prior to and following the confirmation of bookings. Occasionally, confirmed bookings may also need to be canceled. While we always strive to minimize any changes or cancellations, we must retain the right to enact them under certain circumstances.

Most changes we make tend to be minor, having little impact on your overall holiday experience. However, there are situations where we may need to implement what is defined as a “significant change.” A significant change refers to anything that occurs before your departure that, based on the information you provide us at the time of booking along with what we can be expected to reasonably know as a tour operator could have a substantial impact on your holiday.

This type of change is likely to encompass the following scenarios:

• i. Accommodation Changes: If there is a change in your accommodation that results in being downgraded to a property with a lower official rating or standard for the duration of your stay, or for a substantial portion of it.
• ii. Relocation of Accommodation: If your lodging is moved to a different area that may not meet your initial expectations or preferences for the entirety or a significant part of your trip.
• iii. Departure Timings: If there is a shift in your outward departure time or if the overall duration of your holiday is altered by twelve hours or more.
• iv. Changes in Departure Points: Should there be a modification to your UK departure point, resulting in a location that is less convenient for you.
• v. Itinerary Adjustments for Tours: A substantial alteration to your planned itinerary, possibly omitting one or more major destinations entirely or significantly.

In the event that we must make a significant change or cancel your holiday, we will communicate this to you at the earliest opportunity. If there is sufficient time before your departure, we will present you with the following alternatives:

• I. For significant changes, you can accept the revised arrangements as they are proposed.
• II. You may choose to purchase an alternative holiday from our selection, which will be of a similar standard to what you originally booked, assuming availability. We will ensure that at least one alternative holiday of equivalent or higher quality is made available to you, for which you will not incur any additional costs beyond what you originally paid. If this alternative holiday happens to be less expensive than your initial booking, we will promptly refund the difference in price. Should you prefer not to accept the holiday we specifically suggest, you have the option to select from any other holidays we currently have available; however, you will need to pay the standard price for those holidays, which could mean an additional charge if your choice is more expensive, or a refund if it’s priced lower.
• III. You have the option to accept the cancellation, in which case you will receive a full and speedy refund of all amounts you have already paid to us.

Please note that the options outlined above will not be applicable in the case of minor changes. If a significant change or cancellation is necessary, we will ensure that you receive any compensation that may be due to you as detailed in the compensation table below, depending on the specific circumstances and the timing of the notification regarding the significant change or cancellation, while also adhering to the exceptions noted beneath the table.

Exceptions to Our Cancellation Policy:

• a) We reserve the right to alter or cancel your holiday in the event of unexpected and extraordinary circumstances that are outside our control. Such situations could include but are not limited to natural disasters, political instability, or severe weather conditions. These are events that we could not have anticipated, and even with the utmost diligence and care, we would not have been able to prevent their impact on your travel plans.
• b) Additionally, if we find it necessary to cancel a trip due to not reaching the minimum required number of participants, we will do so with careful consideration. For our holidays, we need at least 20 passengers to proceed, and should we fail to meet this threshold, we maintain the right to cancel the trip. In such cases, we will inform you of this decision no later than 4 weeks before the scheduled departure date. It’s important to note that while we will notify you, the inability to reach the minimum participant count does not create an obligation for us to cancel the trip.

No financial compensation will be offered, and the aforementioned options for recourse will not be accessible in the following circumstances:

• a) If we are compelled to cancel your booking due to your failure to adhere to specific requirements outlined in these booking conditions, which provide us with the grounds to terminate the agreement. This includes, but is not limited to, situations such as not fulfilling payment deadlines or other obligations specified at the time of booking; or
• b) If the alteration made to your travel arrangements is deemed a minor change. A minor change refers to any adjustment that, considering the information you supplied at the time of your booking or that we as a tour operator could reasonably be expected to be aware of, is unlikely to have any substantial impact on your confirmed holiday experience.

On rare occasions, we may find ourselves needing to modify or cancel your holiday due to unforeseen circumstances classified under "force majeure" . While such circumstances are exceedingly rare, should they arise and necessitate alterations or the cancellation of your holiday once you have commenced your travels, but prior to the intended completion of your trip, we regret to inform you that we will be unable to provide any refunds, compensation, or coverage for any additional expenses that you may incur as a consequence of this situation.

In the event that your flight experiences a cancellation or delay, your ticket is downgraded, or you are denied boarding by your airline, you may be eligible to seek compensation as outlined in the European Commission Regulation No 261/2004, commonly known as the Denied Boarding Regulations 2004. It is imperative that you take the initiative to pursue the airline for any compensation that you are owed under these regulations.

The amounts you receive, or are entitled to receive, from the airline in connection with these regulations are intended to fully satisfy your claim for compensation or any other payment that arises due to the cancellation, delay, ticket downgrade, or boarding denial. This compensation encompasses not only the financial loss associated with the fare but also any additional emotional distress, inconvenience, or disruptions to other travel plans that may result from the airline's actions.

It is important to note that while a delay may grant you the right to cancel your flight, this does not automatically confer the same right to cancel any ancillary arrangements you have made such as hotel bookings or car rentals particularly if those arrangements are connected to your travel itinerary.

Please be aware that we do not bear any responsibility for making payments related to the Denied Boarding Regulations, flight cancellations, delays, ticket downgrades, or denial of boarding. The complete extent of your compensation rights is governed by the obligations of the airline under these regulations. If you find that your airline fails to adhere to these stipulations, you are encouraged to report the matter to www.caa.co.uk passengers for further assistance.

4. Resolving Problems And Complaints

In the rare instance that you encounter any issues or have a complaint regarding your holiday while you are away, it is imperative that you notify our on-site representative as well as the service provider immediately. This initial notification should be verbal, but you must also follow it up by documenting the details in writing, which should be submitted to both our representative and the service provider at your earliest convenience.

Timely communication is crucial; until we are made aware of any problem or dissatisfaction, we are unable to take the necessary steps to address and resolve the situation. Many concerns can be handled swiftly, often while you are still on holiday.

However, should you continue to feel unsatisfied after addressing the matter on location, it is essential that you send us a detailed written complaint within 28 days following your home return. In your correspondence, please include your booking reference and a comprehensive account of your issue. To ensure clarity and efficiency, only the designated party leader should be the one to communicate with us regarding any complaints.

Please be aware that failing to adhere to this straightforward complaints protocol could jeopardize your right to claim any compensation you may otherwise be entitled to. Following the appropriate steps is essential to ensure that your concerns are addressed effectively.

5. Communication

"SUPERPOBYT" is dedicated to ensuring that travelers enjoy a seamless and pleasant experience. To uphold this commitment, we offer a range of communication channels for you to express any concerns or issues that may arise during your travels.

By booking a trip with "SUPERPOBYT", you affirm that you have thoroughly reviewed, comprehended, and agreed to our disclaimer policy, which is designed to safeguard both our travelers and the services we provide.

Should you have any inquiries, require assistance, or wish to report a concern, please do not hesitate to contact us. Our customer support team is accessible through various convenient methods: you may reach us via email for less urgent matters, utilize our live chat support for immediate assistance, or contact us by telephone for direct communication. Our dedicated team is here to assist you throughout your journey.

6 .Information and Content Update

We reserve the right to periodically revise and update the provisions, principles, and definitions related to trademark identities as necessary. Each updated version of these relevant provisions and policies will be compiled into a formal document. This document may serve as an attachment to our company's general terms and conditions or may be separately published.

Additionally, all revisions will be made accessible on our company website to ensure that all stakeholders are informed of the most current policies and guidelines regarding trademark identities. We encourage regular reviews of these updates to stay informed about any changes that may affect your understanding and adherence to our trademarks.

The individual designated as the founder of the company, along with the management or authorized representatives of "U FOUNDER", "DEMDERAW PRO LTD", "UNISOL SLOVAKIA s.r.o.", and "SUPERPOBYT", bear the responsibility for ensuring the accuracy and reliability of all provided information. This includes those individuals who hold the authority to implement changes or modifications.

Furthermore, it is imperative that any alterations made are in alignment with the company’s ethical standards and moral principles to uphold the integrity and reputation of the organization.

The information section and its overall content was updated on April 1, 2025, 11:53 pm